User Terms of Service

Introduction

These User Terms of Service (“UTOS”) apply to all individuals who access, visit, donate, bid, buy, sponsor, volunteer, participate in, or otherwise engage with any fundraising campaign or event hosted on the CausePilot platform. By using the Site, you agree to be bound by these UTOS, the Privacy Policy, and any related guidelines or terms referenced herein. If you do not agree, you must stop using the Site.

CausePilot is a product of Common Good Fundraising LLC (“we,” “us,” “our).  By using the Services, you are entering into a binding agreement with Common Good Fundraising LLC.

Data Ownership & Privacy

CausePilot does not sell, rent, or license your personal data to third parties. By interacting with any fundraiser or campaign, you acknowledge that your name, contact information, and activity may be shared with that fundraiser’s administrators. CausePilot may send promotional, educational, and platform-related communications to users.

Role of Fundraisers & CausePilot’s Limited Responsibility

Fundraisers are solely responsible for creating, operating, communicating, and fulfilling their fundraising campaigns and events. CausePilot does not verify, endorse, or guarantee the legitimacy, accuracy, or purpose of any fundraising campaign or event.

User Verification & Assumption of Risk

CausePilot does not conduct background checks or verify fundraiser hosts. Donations made to individuals or non-registered groups may not be tax-deductible. Users must review the fundraiser description and confirm the host’s legitimacy and tax-exempt status before contributing. CausePilot does not guarantee, supervise, or control how fundraiser hosts use or distribute the funds they receive. By donating or participating, you acknowledge that your contribution is made at your own risk.

No Tax Advice or Guarantees

CausePilot does not provide legal or tax advice and makes no representation regarding the tax-deductibility of any payment, purchase, contribution, or donation. It is solely your responsibility to consult a tax professional to determine eligibility for any deduction.

Transactions & Refunds

All payments made through the platform, minus CausePilot fees, are transferred to the fundraiser. Refunds, delivery issues, disputes, or misrepresentation concerns must be resolved directly with the fundraiser.

Acceptable Use

You agree not to upload illegal, harmful, infringing, fraudulent, hateful, or offensive content; not to misuse logos or copyrighted materials without permission; and not to conduct unlicensed raffles.

Marketing & Communications

By using the Site, you consent to receive promotional updates, feature announcements, and educational messages from CausePilot. You may opt out of non-essential communications.

Service Availability & Technical Limitations
CausePilot works hard to maintain a reliable and secure platform, but no online service is ever completely free from interruptions. You understand and agree that the CausePilot platform may, from time to time, experience interruptions, delays, errors, bugs, security incidents, or unexpected behavior, including during the release of new features or updates. The Services are provided on an “as-is” and “as-available” basis without any warranty that they will be uninterrupted, timely, accurate, secure, or error-free. CausePilot does not guarantee that defects will be corrected or that the Site, servers, software, or third-party integrations (such as payment processors) will always be free of viruses or other harmful components. To the fullest extent permitted by law, CausePilot shall not be liable for any damages, losses, or claims arising from system outages, service interruptions, data delays, software bugs, feature malfunctions, or other technical issues.

Limitation of Liability

CausePilot is not liable for losses arising from fraudulent campaigns or mismanaged funds. CausePilot’s liability is limited to direct damages not exceeding the amount you paid in fees to CausePilot in the fiscal year (January through December).

Indemnification

You agree to indemnify and hold CausePilot harmless from claims arising from your misuse of the Site or violation of these terms.

Service Availability & Technical Limitations
CausePilot works hard to maintain a reliable and secure platform, but no online service is ever completely free from interruptions. You understand and agree that the CausePilot platform may, from time to time, experience interruptions, delays, errors, bugs, security incidents, or unexpected behavior, including during the release of new features or updates. The Services are provided on an “as-is” and “as-available” basis without any warranty that they will be uninterrupted, timely, accurate, secure, or error-free. CausePilot does not guarantee that defects will be corrected or that the Site, servers, software, or third-party integrations (such as payment processors) will always be free of viruses or other harmful components. To the fullest extent permitted by law, CausePilot shall not be liable for any damages, losses, or claims arising from system outages, service interruptions, data delays, software bugs, feature malfunctions, or other technical issues.

Right to Modify Terms

CausePilot (Common Good Fundraising LLC) reserves the right to update, change, or replace any part of these Terms at any time, at its sole discretion. When changes are made, we will update the “Last Updated” date at the top of the document and may provide additional notice as required by law. All modifications are effective immediately upon posting unless otherwise stated. Your continued use of the Site or Services after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue use of the Site and Services.

General

These Terms constitute a binding agreement between you and Common Good Fundraising LLC d/b/a CausePilot, a Tennessee limited liability company.  These terms are governed by Tennessee law. Any disputes must be brought in Nashville, TN. If any term is found unenforceable, the remaining terms remain in effect.